The Process of Great Leadership
By Stuart Ross & Neale Lewis

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1. Inspire a shared vision - Next, share you vision in words that can be understood by your followers.
2. Challenge the process - First, find a process you believe needs to be improved the most.
3. Enable others to act - Give them the tools, authority and methods to solve problems themselves.
4. Model the way - When the process gets tough, get your hands dirty. A boss tells others what to do; a leader shows it can be done.

Encourage the heart - Share the glory with your followers' heart, keep the pains in your heart - Human Relations:

• The six most important words: "I admit I made a mistake."
• The five most important words: "You did a good job."
• The four most important words: "What is your opinion?"
• The three most important words: "If you please."
• The two most important words: "Thank you,"
• The one most important word: "We"
• The least important word: "I"

Added: 17th May 2011